Terms & Conditions

Last updated: 5 January 2026

These Terms & Conditions apply to all services provided by Gold Coast Property Care. By requesting a quote, booking a service, or engaging our services, you agree to the following terms.

1. Services

Gold Coast Property Care provides residential cleaning, commercial cleaning, and pool care services across the Gold Coast. Services are delivered by trusted, fully insured contractors coordinated by our team.

The scope, frequency, and pricing of services will be confirmed prior to commencement.

2. Quotes & Pricing

  • All quotes are indicative until confirmed in writing.

  • Pricing may vary based on property condition, size, access, and specific requirements.

  • Additional work requested outside the agreed scope may incur extra charges.

3. Bookings & Scheduling

  • Service times are scheduled based on availability and client preference where possible.

  • We aim to deliver services reliably but may reschedule due to weather, safety concerns, contractor availability, or unforeseen circumstances.

  • We will notify you as soon as possible if changes are required.

4. Access to Property

Clients must ensure safe and reasonable access to the property at the agreed service time.
Gold Coast Property Care is not responsible for incomplete services caused by lack of access, unsafe conditions, or obstructed areas.

5. Cancellations & Changes

  • We request reasonable notice for cancellations or rescheduling.

  • Late cancellations or missed appointments may incur a fee.

  • Ongoing or recurring services may require a minimum notice period to pause or cancel.

6. Payment Terms

  • Payment terms will be outlined at the time of booking.

  • Invoices must be paid within the agreed timeframe.

  • Late payments may result in service suspension until outstanding balances are settled.

7. Service Standards & Issues

We aim to deliver high-quality, professional services.
If you are not satisfied with a service, please notify us within a reasonable timeframe so we can assess and address the issue where appropriate.

8. Damage & Liability

  • Gold Coast Property Care and its contractors take care to protect your property.

  • Any damage concerns must be reported promptly.

  • Liability is limited to the extent permitted by law and subject to applicable insurance coverage.

9. Health & Safety

Clients must inform us of any known hazards, special requirements, or risks at the property.
We reserve the right to refuse or stop services if conditions are unsafe.

10. Use of Contractors

Services are carried out by vetted contractors who meet insurance and service standards.
Gold Coast Property Care acts as the coordinator and primary point of contact for all services.

11. Privacy

Personal information is handled in accordance with our Privacy Policy and Australian privacy laws.

12. Governing Law

These Terms & Conditions are governed by the laws of Queensland, Australia.